Privacy Policy

Effective Date: June 25, 2025

Company Name: Zawia Publishing & Advertising
Website: https://crm.zawia.ae/
Contact Number: +971 56 213 4014

1. Introduction

At Zawia Publishing & Advertising, we are committed to protecting the privacy and personal data of all users of our Customer Relationship Management (CRM) platform and website (https://crm.zawia.ae/). This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL).

2. Information We Collect

We may collect the following types of information when you use our CRM system:

a) Personal Information

• Full Name

• Email Address

• Contact Number

• Company Name

• Job Title

• Login Credentials

b) Usage Data

• IP Address

• Browser Type and Version

• Pages visited on our site

• Time and date of visit

• Clickstream data

c) Customer Data

For CRM users, we may process data related to your customers (e.g., contact details, communications history, project notes) as per your inputs.

3. How We Use Your Information

We use your data for the following purposes:

• To provide and maintain the CRM services

• To create and manage your user account

• To respond to your inquiries and support requests

• To personalize your user experience

• For internal business analysis and system improvements

• To comply with UAE legal obligations

4. Legal Basis for Processing (under UAE PDPL)

We process your personal data based on:

• Your consent when you create an account or provide data voluntarily

• Contractual necessity to deliver our services

• Compliance with UAE laws

• Our legitimate business interests, provided these do not override your privacy rights

5. Data Sharing and Disclosure

We do not sell your personal data.

However, we may share your data with:

• Service providers involved in hosting, maintenance, and IT support

• Legal authorities, when required to comply with UAE laws

• Affiliates or partners, only with your consent or as part of service delivery

All third parties are contractually bound to handle your data securely and lawfully.

6. Data Storage and Retention

Your data is stored securely on servers within the United Arab Emirates (UAE) or in jurisdictions with equivalent data protection laws.

We retain your data:

• As long as necessary to provide our services

• As required by UAE legal and regulatory obligations

7. Your Rights Under UAE PDPL

As a user, you have the following rights:

• Right to Access: Request a copy of your personal data

• Right to Rectification: Correct inaccurate or incomplete data

• Right to Erasure: Request deletion of your personal data, subject to legal exceptions

• Right to Restriction: Limit how we process your data

• Right to Object: Object to certain types of processing

• Right to Data Portability: Receive your data in a structured, commonly used format

You can exercise your rights by contacting us at:
📞 +971 56 213 4014
📧 privacy@zawia.ae (if you want, I can generate this placeholder, or you can use your real privacy contact email)